Polices

Terms & Conditions

Current Build Schedule

Please note: Our current lead time is 3-4 weeks from order

This is the date on which production of your order will commence and is not a delivery date.

If you have any questions regarding lead times or scheduling, please contact us before placing your order.

Event Bookings

Customers are strongly advised not to confirm any event bookings that rely on our products until you have received your goods. if you are ordering because you have an event and need the products for an event you must contact us with the event date before ordering,

we will not under any circumstances be put under any pressure to make and deliver products because the buyer has booked out the product and not notified us before ordering

Estimated delivery dates are provided in good faith; however, unforeseen circumstances may occasionally cause delays beyond our control.

A confirmed delivery date is typically provided once goods are made ready for dispatch

We accept no liability for losses, costs, or damages arising from delayed deliveries where circumstances are outside our reasonable control.

Payments

Deposits & Balance Payments

Payments either in full or a deposit will be required to secure your order and the next avalible production slot. Production date will not be booked until the required payment/ deposit has been received. All dates come on first come first served basis

Where a deposit has been paid and a balance payment is due, this must be paid in full before goods are dispatched or delivered unless otherwise agreed in writing.

Payment Terms

All invoices must be paid by the due date stated on the invoice.

Failure to make payment by the agreed date may result in delays to production, dispatch, or delivery. We reserve the right to suspend work on an order until payment has been received in full.

Ownership of Goods

All goods remain the property of the seller until full payment has been received and cleared.

Price Changes

Quoted prices are valid for 30 days unless otherwise stated. We reserve the right to amend prices prior to order confirmation due to increases in material, transport, or manufacturing costs.

Payment Methods

We accept payment by the methods specified at the time of ordering. Any charges applied by banks, payment providers, or financial institutions are the responsibility of the customer.

Non-Payment

In the event of non-payment, we reserve the right to withhold delivery of goods, cancel production schedules, recover any costs incurred, and pursue outstanding amounts through appropriate legal channels where necessary.

Product Finish

Unless otherwise stated, all props are supplied unpainted and in their natural MDF finish.

Our products are manufactured on the understanding that the customer will apply their own paint finish. As a result, materials, joints, fillers, or manufacturing marks may be visible prior to painting.

Painted Letters & Numbers

All letters and numbers are supplied painted white as standard.

Whilst we spray-paint our products to a high standard using professional airless spraying equipment, minor imperfections may occasionally be present. These do not affect the appearance or functionality of the product and are considered normal within the manufacturing process.

Please note that our finish is not comparable to automotive or kitchen cabinet finishes, which use different materials, processes, and coatings.

Cancellation Policy

Orders may be cancelled within 48 hours of purchase.

Cancellations made within 48 hours will receive an 85% refund, with 15% retained to cover administration and processing costs.
After the 48-hour cancellation period has expired, refunds will not be issued.
Where a deposit has been paid, goods to the value of the amount paid will be supplied instead of a refund.

By placing an order, you acknowledge and accept these cancellation terms.

Product Dimensions

All dimensions provided are approximate.

As our products are handmade, slight variations in size may occur. Such variations are considered normal and do not qualify for refunds, replacements, or compensation.

Handmade Products & Minor Imperfections

All of our products are handmade and may contain minor imperfections.

Where any imperfection does not affect the intended use, structural integrity, or overall appearance of the item, we reserve the right not to offer a refund, replacement, repair, compensation, or credit.

Please also refer to the Product Finish section above.

Material Availability

Global events, supply chain disruptions, and material shortages may occasionally affect the availability of raw materials. This may result in:

Delays to production or delivery
Changes to lead times
Price increases prior to an order being placed

We will always endeavour to keep customers informed of any significant delays.

Delivery Times

Once production has been completed, delivery typically takes 2–5 working days, depending on location and courier availability.

Deliveries are made Monday to Friday through our courier network.

Failed Deliveries

If a delivery has been arranged and no one is available to receive the goods, the order will be returned and rescheduled for the next available delivery date.

A redelivery charge must be paid before a new delivery can be arranged. This cost is the standard rate from the courier company

Northern Ireland Deliveries

Customers in Northern Ireland must contact us before placing an order.

Deliveries to Northern Ireland are generally scheduled every two months and are not subject to our standard production or delivery timescales.

Returns & Damaged Goods

Custom-Made Products

As all products are made to order and customised to customer requirements, returns are not accepted unless the item is faulty, damaged in transit, or not as described.

Customers are responsible for ensuring all order details, measurements, and specifications are correct before production begins.

Damaged Deliveries

Upon receipt of your order, you must inspect the goods as soon as reasonably possible.

Any damage, shortages, or defects must be reported to us in writing, together with photographs of the goods and packaging, within 48 hours of delivery.

Failure to notify us within this period may affect our ability to investigate the issue and process any claim with the courier.

Faulty or Incorrect Items

Where a product is found to be faulty due to a manufacturing defect, or an incorrect item has been supplied, we will, at our discretion:

Repair the item;
Replace the item; or
Provide an appropriate refund.

We reserve the right to inspect or request the return of the item before any remedy is offered.

Customer Damage

We cannot accept responsibility for damage caused after delivery, including damage resulting from handling, storage, transportation, misuse, modification, painting, or installation by the customer or a third party.

Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from the supply of goods or services shall be limited to the total value of the order in question.

We shall not be liable for any indirect or consequential losses, including but not limited to:

Loss of profits;
Loss of business or revenue;
Loss of opportunity;
Loss of anticipated savings;
Event cancellation costs;
Third-party claims; or
Any other consequential or incidental losses.

Whilst we make every effort to meet estimated production and delivery times, all dates provided are estimates only and cannot be guaranteed. We shall not be liable for any losses, costs, or damages resulting from delays caused by circumstances beyond our reasonable control, including but not limited to material shortages, courier delays, adverse weather conditions, industrial action, supply chain disruption, or other unforeseen events.

Nothing within these terms shall limit or exclude liability where such limitation or exclusion is prohibited by applicable law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Contact Us

If you have any questions regarding our products, lead times, delivery arrangements, or these terms and conditions, please do not hesitate to contact us.